Frequently Asked Question.
Q. How does the site work?
A. You can browse the site or use our search engine to find your desired products. You can Order the product of your choice by Clicking on the place called Click Buy Now . You let us know your address, you are done. A Asperbd representative will then deliver your order right to your home or office.
Q. How can I contact you?
A. You can always call +880-1756354480 or mail us at asperbd@gmail.com.
Q. What are your delivery hours?
A. Our Delivery Time in Dhaka Next Day. Or Outside Dhaka 3-7 Day. SA Paribahon
Q. How do I know when my order is here?
A. A Asperbdl representative will call you as soon as they are at your house to let you know about your delivery.
Q. How do I pay?
A. We accept cash on delivery and Online bKash service. Don’t worry, our asperbd representatives should always carry enough change.
Q. I can’t find the product I am looking for. What do I do?
A. We are always open to new suggestions and will add an item to our inventory just for you. There is a "Product Request" feature that you can use to inform us of your requirement. You can also call +880-1756354480 to add an item to our inventory.
Q. My order is wrong. What do I do?
A. Please Immediately call +880-1756354480 and let us know the problem.
Q. How much do deliveries cost?
A. Delivery fee inside Dhaka is BDT 50. And outside Dhaka is BDT 90. 1kg + 10tk add.
Q. What if the item is out of stock?
A. We hold our own inventory in our warehouses, so we rarely run out of stock. However, we will try our best to source what you need. If we cannot find it, we will SMS/call you and let you know what substitutes are available.
Q. Why should we buy from you when I have a store nearby?
A. Well, Our prices are sometimes lower than that of major superstores in the city. We also carry a larger variety than the average corner store. So, there is really no reason to not buy from us.
Q. What about the prices?
A. Our prices are our own but we try our best to offer them to you at or below market prices. Our prices are the same as the local market and we are working hard to get them even lower! If you feel that any product is priced unfairly, please let us know.
Q. How do you deliver?
A. We use our own fleet to deliver. Our goal is to deliver the products to your place on time.
Q. What is your policy on refunds?
A. You may get a refund within seven (7) days on unopened or spoilt packaged products. Please contact us at +880-1756354480 if you want to return an item.
Q. Can I get a refund via cash?
A. No,
Q. What is your discounting policy?
A. We try to provide the best deals in Dhaka and many of our products are already discounted below the maximum retail price (MRP). We also offer discount codes under special circumstances, which are applied on the MRP. On any given product, we can only apply one type of discount. We always consider the best discount available to the customer. For example: If the MRP of a product is Tk. 1000 and our list price is Tk. 920 -- the product is already sold at an 8% discount. This means that if the user applies a discount code for a 5% discount, we will still consider the best discount available to the user and sell the product at Tk. 920.
Q. Can I order over the phone?
A. Absolutely. Our hotline is +880-1756354480
Q. What about quality?
A. We try our best to source the best quality items for you but if you are dissatisfied, yodiru can always send them back to the delivery person. If you forget to do that, you can call us within 3 days and we will replace the item for free.
Q. How are you sourcing your products?
A. We have deals with whole-sellers, manufacturers, and importers. We only sell authentic products.
Q. Should I tip the delivery representative?
A. Tips are not required. But our delivery team members appreciate recognition for their hard work. Delivery representatives keep the entire tip amount.
